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Refund Policy

ORDER CANCELLATION 
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

REFUNDS 
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. The primary condition we are looking at is if the package is opened. If it is, we, unfortunately, can not refund the product.

If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item, you can request a refund or a reshipment. If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) 
Your order did not arrive due to exceptional circumstances outside the control of PetsyTale (i.e. not cleared by customs, delayed by a natural disaster). 
Other exceptional circumstances outside the control of petsytale.com 
*You can submit refund requests within 30 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a mail to info@petsytale.com

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

30-day

Money back policy

Worldwide

Worldwide shipping

24/7

Customer support